Conflict Management in Agile Settings

Where people work together, conflict is a common thing. Our experience shows us that if we do not do anything, the conflict will not go away and will even become progressively more severe and may end up with significant problems. All the management methodologies teach us that conflict must be handled proactively until it’s resolved.
While people usually tend to regard conflict as a negative thing, the agile world considers it as an opportunity for learning and improvement. When people disagree, we can learn a great deal from the conflicting opinions. Agile encourages to take advantage of this hidden value, while resolving the conflict.
In this talk, we will discuss the 5-level conflict management model. We will identify the various levels of severity for conflict and learn how to handle each one of them with two major goals: Extract the most benefit and resolve it. We will wrap up with a short fun exercise.
Speaker(s): Moshe Gotesman,
Virtual: https://events.vtools.ieee.org/m/371050